Conversational AI For The Public Sector

Empowering government agencies with intelligent conversations since 2003


Delivering the right knowledge, to the right person, in the right place, at the right time defines a great experience. That’s why government agencies choose Next IT’s state-of-the-art AI technology to empower front-line employees and improve multi-channel customer service all while driving down costs.

 


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Intelligence That Speaks For Itself

Our roots began in the government sector in 2003 and we have been providing leading AI solutions for government agencies ever since to transform citizen engagement and improve internal efficiencies. Learn more about some of our client success stories.

 


 

 

“Julie answers about 10,000 customer queries per day, significantly more than any live agent can address. What’s even more impressive is the quality of Julie’s work. We’ve seen a 20% reduction in unnecessary escalation calls to our contact center agents.” - Allen Sebrell, AMTRAK

Watch our Amtrak demo to see how it works

Award-Winning Technology

Next IT’s Alme platform empowers an inclusive AI system with radical extensibility, flexibility and stability. Our conversational intelligence suite enables organizations to define the best experience for their users through machine learning techniques and natural language algorithms. 

 

Assists citizens with:

  • Personalized and accurate Q&A
  • Enrollment, forms, processes
  • Policy information and selection, and more

Assists employees with:

  • Subject matter and customer knowledge
  • Internal process assistance and troubleshooting
  • Compliance, regulations, and more

 

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About Next IT:

 

Innovative technology doesn't need to start from square one. With 15 years of experience, including over 14 years of experience with government agencies, the world's leading organizations have trusted Next IT to empower their employees and customers to learn, do and achieve more. It's that simple.